Frequently Asked Questions

Everything you need to know about shopping with Phelans Pharmacy

What are your standard shipping times and costs?

We offer standard shipping within 3-5 business days for a flat rate of $5.95, while express shipping takes 1-2 business days. Orders over $75 qualify for free standard shipping.

What is your return policy for fashion and accessory items?

You can return unworn items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, earrings and intimate apparel cannot be returned unless faulty.

How do I know which size will fit me best?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as sizing can vary between different designers and brands.

Can I track my order once it has been dispatched?

Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay for your convenience.

Are the colors of the clothing accurate on the website?

We strive to display product colors as accurately as possible. however, please be aware that actual colors may vary slightly depending on your monitor settings and studio lighting.